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Personalized Service Tiers

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Personalized Service Tiers - Enhancing Customer Experience

Demands of subscribers for flexible data and mobile broadband plans are on the rise. Flat-rate plans are no longer acceptable as they neither contend with users’ needs nor generate adequate revenues.

FTS Leap™ Policy Control empowers service providers with the software tools to offer a range of personalized pricing packages enhancing the customer experience and successfully meeting the most stringent user demands. Operators can effectively contend with consumption needs of various subscriber segments and ensure that revenues are directly related to utilization. Personalized packages can be offered based on multiple parameters such as application, location, home-zone, access speed, download/upload quotas, QoS, devices, time of day/week, and more.  Here are a few examples:

  • Personalized packages and pricing for Facebook, YouTube, P2P traffic, etc.
  • Pricing, quota, and QoS-based packages, each configured to a specific service, such as gaming, VoIP, video streaming, or other dedicated OTT applications (e.g. allocation or top-up of prioritized bandwidth for gaming, video, etc.)
  • Time and location-based pricing on an application-based formation: enabling operators to offer Internet access at discounted rates or other ‘Happy Hour’ promotions, based upon usage during non-peak hours
  • Zero-rated apps, free access to specific content (e.g. free Wikipedia or free Twitter access)

FTS’ policy control and charging solution includes a web self-care module which allows users to check usage status per service or application, set control notification thresholds on an application or service basis, and buy additional quotas or change their packages. Usage notifications can be delivered via SMS, email and push options.

Read more about FTS' policy control and charging or other telecom billing solutions.


Additional Policy Control Use Cases

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FTS (Formula Telecom Solutions) provides convergent billing, charging, customer care, policy control and payment software solutions that have greater flexibility and provide greater independence for communications, content and payment service providers, resulting in a dramatically lower total cost of ownership (TCO).  FTS deploys its full range of end-to-end and add-on policy management, telecom billing systems, payment solutions and professional services in mobile, wireline, cable, wireless, content, M2M and the Internet of Things, cloud, broadband, e-commerce and m-commerce companies worldwide, including multiple converged, cross-network billing platform installations.