FTS Integrated Call Center Solutions (ICCS) include a range of large scale, versatile call center integration services that provide a total call center solution. Leveraging the experience of our professional experts in call center technology and operations integration, ICCS covers everything from call center planning and design to implementation and integration. Based on a vertical market approach, our call center services are designed to meet the specific needs of each industry, providing enterprises with tailored made turnkey solutions.
ICCS ensures a perfect fit of all the pieces of any complex puzzle. We offer a single focal point for a total call center solution, including Customer Relationship Management (CRM), Computer Telephone Integration (CTI), Interactive Voice, Response (IVR), Speech Recognition (SR), Voice Verification (VV), Private Branch Exchange (PBX), Work Force Management (WFM), Knowledge Management (KM), Recording System (RS), Measurement tools, and more.