Convergent Billing, Charging and Policy Control
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Integrated Call Center Solutions

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FTS Integrated Call Center Solutions (ICCS) include a range of large scale, versatile call center integration services that provide a total call center solution. Leveraging the experience of our professional experts in call center technology and operations integration, ICCS covers everything from call center planning and design to implementation and integration. Based on a vertical market approach, our call center services are designed to meet the specific needs of each industry, providing enterprises with tailored made turnkey solutions.

ICCS ensures a perfect fit of all the pieces of any complex puzzle. We offer a single focal point for a total call center solution, including Customer Relationship Management (CRM), Computer Telephone Integration (CTI), Interactive Voice, Response (IVR), Speech Recognition (SR), Voice Verification (VV), Private Branch Exchange (PBX), Work Force Management (WFM), Knowledge Management (KM), Recording System (RS), Measurement tools, and more.

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Solutions for Every Service
Convergent Billing
MVNE / MVNO Billing
M2M Billing
Policy Control & Charging

FTS (Formula Telecom Solutions) provides convergent billing, charging, customer care, policy control and payment software solutions that have greater flexibility and provide greater independence for communications, content and payment service providers, resulting in a dramatically lower total cost of ownership (TCO).  FTS deploys its full range of end-to-end and add-on policy management, telecom billing systems, payment solutions and professional services in mobile, wireline, cable, wireless, content, M2M and the Internet of Things, cloud, broadband, e-commerce and m-commerce companies worldwide, including multiple converged, cross-network billing platform installations.