Leap Billing RC Interact harnesses the power of the Internet to allow customer service representatives (CSRs) to achieve new levels of efficiency while delivering exceptional customer service. Designed to complement the Leap Billing RC Commerce billing and customer care application, Leap Billing RC Interact provides CSRs with a true Internet-based client interface to the product catalog, with easy access to real-time billing, account and usage data. The familiar look, feel, and standard web navigation techniques make it easy to use with minimal training.
Using a standard Internet browser, Leap Billing RC Interact delivers all the functionality needed to manage customer accounts, including customer management activities, balance management, provisioning of products and services, dispute processing, and collections. With a centralized view into the customer record, CSRs have immediate access to complete account information.
- Service & rate plan assignment
- Invoice views
- Up-to-the minute usage details
- Financial transactions - deposits, payments, credits & adjustments
- Disputes & dispute history
- Treatment plans
- Real-time balance information
With massive scaling capabilities for large operations, Leap Billing RC Interact improves operating efficiency by reducing the database connections, server load, hardware and software requirements, while also minimizing the network bandwidth needed to run your system. With no client software to install, CSRs can be deployed quickly to support standard and remote operations, as well as telecommuting environments.
The application is available anytime, anywhere through a standard web connection.
Leap Billing RC Interact gives CSRs the power to do more in less time.
- A highly configurable security structure allows you to assign & control access at an individual level to different functions & areas within the application
- Exploding menus provide one-click access to every level of information
- Always-available hyperlinks into subscriber, payment, collections & general operations allow CSRs to quickly retrieve the information needed to service an account
- Advanced sorting & filtering functions allow items in a grid to be sorted easily
- Advanced selection capability lets you modify one, many, or all records
Configurable comment & red flag fields capture detailed demographic data or customer attributes to aid in marketing, collections & CRM efforts.
Leap Billing RC applications are built on an unprecedented Internet Integration Architecture (IIA) to help you to bridge the gap between legacy and emerging technologies with high levels of investment protection, backward compatibility and ongoing innovation. This architecture uses standard Internet technologies, including XML and J2EE support, for maximum ease of integration and ubiquitous access.
IIA integrates seamlessly with legacy billing and OSS and other enterprise systems to protect your investment in current technologies and systems. Its proven scalability and performance means unlimited flexibility as you add new requirements or update service offerings.
