Leap™ CRM is a telco-specific business-process-driven CRM solution designed and built specifically to support the dynamic business processes of communications service providers (CSPs). Based on a Service Oriented Architecture (SOA), this unique solution brings FTS’ years of experience in the telecom market to offer a truly holistic view of customers and customer-related information across all BSS systems.
Leap CRM’s flexible business-rules and modularity support existing processes and leaves ample room for optimization and creativity in the definition of new ones. Relying on a Business Process Management (BPM) infrastructure, Leap CRM empowers CSPs to easily customize baseline business processes, tailoring them to fit their specific practices and needs.
Leap CRM maximizes all customer contact points by turning every customer interaction into a revenue-generating opportunity. It provides CSPs with online, real-time, and 360-degree view of customers, services and activity history. Its powerful ordering system and product catalog enable CSPs to deliver personalized services easily and efficiently, from customer requests all the way down to provisioning. And when integrated with FTS’
Leap Billing, it provides an end-to-end solution with minimum implementation costs.
The service paradigm of Leap CRM facilitates customer-centric processes, ensuring an integrated solution that works best for both the CSP and its customers.
