Services

Building on more than 20 years experience in a highly competitive market, we have what it takes to get your billing system up and running quickly

Even after roll out and cutover, the work of our professionals is not completely done. We provide full training to our customers. In addition, to ensure that the new systems perform as expected, we typically deploy support personnel at your premises to support ongoing operation.

professional services

Click on the professional service items below to learn more >
Data Definition

Data from your systems such as price plans, discounts, catalogues, long-term agreements between the customer and its subscribers, users and permission details, lists of addresses, population of reference tables and currency rates, are all collated and studied.

Business Processes
Business Processes

Before customizing a solution, our highly qualified project management team studies the way you conduct your business and your company’s business processes.

Conversion
Conversion

As an integral part of any project, data from existing customer care and billing systems must be converted to the new FTS system. This process includes developing software, performing trial conversions, testing the conversion window, and developing a contingency plan in the event that the cutover is not successful.

Interfaces
Interfaces

At this stage, new and upgraded systems are connected to the customer’s existing network elements, other IT systems and payment gateways.

Training & Documentation
Training & Documentation

Towards the cutover stage of the project, we provide you with excellent ‘‘train the trainer’’ courses, so that key personnel obtain in-depth knowledge of our products and gain job efficiency.

Software & Hardware Readiness
Software & Hardware Readiness

Before the cutover stage, we make sure that you have all the licenses needed, and advise you on complementary software programs that may be required, as well as the hardware needed to bring about a smooth implementation of your new system.

Testing & Parallel Running
Testing & Parallel Running

The testing and parallel run of you bill production process ensures that the new system functions optimally within your business (for example, ensuring that the new system generates the same invoices as your legacy system). Our dedicated quality assurance teams also review source code samples to make sure that they are written accurately and according to our standards.

  • Performance testing: Ensures that the required volume can be produced, for example, that the system can generate the maximum number of invoices you requested.
  • Integration testing: Makes sure that all the interfaces are tested and are running smoothly.
  • Acceptance testing: Enables you to verify that the products perform according to their specifications and your requirements. These tests also guarantee that the system is ready to go ‘‘live’’.
  • Regression testing: Tests your system again to ensure that any last-minute changes did not damage the system and/or its performance and functionality.
  • Roll out and cutover: Finally, when all work and tests have been completed to your full satisfaction, it’s time to roll out and cutover (switching from the old to the new system).

Backed by Magic Software Group’s 1,300 experienced employees and worldwide presence, FTS’ professional services teams offer a service-oriented approach with a “can-do” attitude, and are experienced in on-time, within-budget implementations.

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